OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
67 ratings and 31 comments received in the last 90 days.
06 June 2022
Staff were very happy and helpfull
30 May 2022
The staff showed empathy after our 2 hour journey and gave us time to relax. The new car was well presented with clear instruction and care. The staff checked we arrived home safely by asking us to contact him on reaching our address. Impressive!
22 May 2022
I received great information from Zaheer from the outset
13 May 2022
All questions answered, queries explained, easy experience
10 May 2022
Asif took the time to go through the different options and explained the different specifications and products that I had questions about, he was attentive, professional and helpful
10 May 2022
I can't fault my experience at Mini Berry Croydon, especially my dealings with the sales representative Zaheer Osman. He was a pleasure to deal with and kept me informed throughout. Other staff in the Centre were also very helpful.
04 May 2022
Received excellent service and guidance throughout the whole sales process from Adil and the team and a thorough introduction to the workings of the new car on delivery. Very satisfied.
02 May 2022
My car took about 5 months to come and kept me updated witch is good.
28 April 2022
Charlie Theofanous dealt with my car. He was superb throughout. Always replied quickly to messages. He came in on his day off to ensure I could get my car quicker due to difficulty arranging a time on my days off. He was superb throughout.
06 June 2022
Very friendly and helpful staff.
02 June 2022
Able to wait for the car to be serviced & washed and vacuumed.
30 May 2022
Helpful staff, answered questions I had on service plan.
30 May 2022
i can talk directly to the service team rather than via a call centre. They always keep me up to date as work progresses and are friendly yet professional. They clearly explain any mechanical issues with the car.
27 May 2022
It was a recall and everything was suffice
27 May 2022
Very helpful staff and a clean, modern showroom. Always had good advice and never rushed.
21 May 2022
Dealt with quick and efficiently. I liked the video with the checks on the car
14 May 2022
I really like the video report
10 May 2022
Good service from all staff
03 May 2022
Very nice staff carried out extra work for me on a Saturday morning saved me rebooking.
10 June 2022
Sales representative was really helpful and patient, they went over and above their service level and that was really appreciated. I was set and configured to drive the car upon leaving the showroom without any issues or problems.