OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
105 ratings and 82 comments received in the last 90 days.
25 April 2026
Richard and Tracey were so helpful from start to finish, they were extremely helpful throughout the process, they are a credit Mini.
24 April 2026
Very good experience. Jack Bennett was really helpful and knowledgeable about the car
12 April 2026
Communication wasn't the best. Unfortunately the sales guy I ordered from left the dealership and it wasn't until I chased the order that I found out.
09 April 2026
I would say customer service is above expectations Iam with this company since 2016 and happy with all services.
05 April 2026
Tracey was fantastic. Nothing was too much trouble.
03 April 2026
Very helpful
24 March 2026
The sales team are friendly and very informative and I never felt that I was pushed into a sale.
24 March 2026
Tracey (the seller for Mini) was very helpful at all times
21 March 2026
Friendly, helpful and knowledgeable staff, without being pushy!
28 April 2026
It started off a little rough - ie the place was so busy there was nowhere to park. I had to drive around a bit & eventually had to call someone to come help. Booked in for an MOT but not provided with a place to park? Not enough text space for more
27 April 2026
Communication was great and was very satisfied with my car.
27 April 2026
Exceptional and friendly service from Diane Lund with calls and messages which saved me a lot of time. As usual the car drives better after the service and I really appreciate the health check videos. Spotlessly clean when I collected it too ????
23 April 2026
Staff always friendly and helpful.
23 April 2026
The work WS fine but there was no cummunication to the service desk when parts weren't in. I have had to come back 3 times.
19 April 2026
Efficient and friendly staff
19 April 2026
They were unable to find my keys when I arrived to pick up my car, no one called to apologise or answered my email for the concerns I had, I was without my car for several days and I actually had to call them to drop it off
16 April 2026
The service department was prompt in completing the job. Thank you!
16 April 2026
I really trust Mini, the video showing and explaining the work needed on my car gives me faith.
10 April 2026
Easy to arrange an appointment and rearrange when I need to. Easy drop off, friendly and helpful staff, easy pick up. Grateful for the complimentary wash, too!
FIND Berry Croydon.
Address
- 57 Croydon Road, Beddington, Croydon, CR0 4QE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 020 8681 4040
Croydon as well as the surrounding areas including Sutton, Banstead, Mitcham and Tadworth
Address
- 57 Croydon Road, Beddington, Croydon, CR0 4QE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 020 8681 4040
Croydon as well as the surrounding areas including Sutton, Banstead, Mitcham and Tadworth
Address
- 57 Croydon Road, Beddington, Croydon, CR0 4QE
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 020 8681 4040
Croydon as well as the surrounding areas including Sutton, Banstead, Mitcham and Tadworth
26 April 2026
Very proffesional, friendly, and made me feel very welcome. Knew a lot about the mini cooper i was interested in.