About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

115 ratings and 89 comments received in the last 90 days.

04 July 2026

Professional service

03 July 2026

Friendly, efficient service from Shannon and Fabio. They understood my needs and did their best to get me a new Mini at the price I was willing to pay.

03 July 2026

Staff knowledgable and perfect hosts

02 July 2026

Excellent customer service Adil was amazing professional from start to finish he explained everything in detail and made sure i understood he's very patient and professional

30 June 2026

Very knowledgeable ,completely satisfied with the service Helped us set up the car ready to go . And he said anything we don't know give him a call Good after sales service

29 June 2026

The customer service was the best ihave ever had from a dealership would be back soon if I needed another car.

28 June 2026

We had a great experience with Tracey. Really happy with the service we received and love our car .

28 June 2026

I have been a customer since 2018 and have had three Minis from Berry Croydon. Although my closest garage is now Bickley, the team in Croydon are my favourite!

27 June 2026

Really happy with the service.

25 June 2026

I gave five-star rating because i received outstanding service from Tracy thoroughout the process of purchasing my Mini. She was professional, friendly and incredibly helpful from start to finsh. I am extremely please with the service i received??

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21 June 2026

Great

20 June 2026

Amazing experience from start to finish. My salesperson (Jack Bennett) made the whole process easy and stress free as he helped me throughout the process he made me feel so welcome & he was very polite & helpful :) Also the team are very polite

17 June 2026

The staff were incredibly helpful, particularly Jack.

06 June 2026

Jack bennet was a great salesman did a great job from ordering to collection day.

04 June 2026

The staff are helpful and accommodating in terms of my schedule.

02 June 2026

Richard & Ben were top!

01 June 2026

Adil and the sales team at mini were extremely professional, kind and helpful throughout the whole process.

29 May 2026

All the query from start to end was handled Patiently and handover was excelent.

29 May 2026

I only waited 24 days for my car, from the time I ordered it. Everything was very well explained and all the details about my new car.

27 May 2026

Richard and Tracey have both been very helpful, patient, always responsive and willing to help and answer our questions throughout the process. Great customer service!

14 May 2026

There was a lot of mucking about at the start.

13 May 2026

All the staff who dealt with me were friendly, courteous and helpful. They made the lengthy buying process as easy as possible.

11 May 2026

Great sales experience.

05 May 2026

I keep coming back because I love the MINI and I come back to Berry Croydon because the service from the sales team is always superb. The people may change but they are without fail, outstanding.

26 April 2026

Very proffesional, friendly, and made me feel very welcome. Knew a lot about the mini cooper i was interested in.

25 April 2026

Richard and Tracey were so helpful from start to finish, they were extremely helpful throughout the process, they are a credit Mini.

24 April 2026

Very good experience. Jack Bennett was really helpful and knowledgeable about the car

12 April 2026

Communication wasn't the best. Unfortunately the sales guy I ordered from left the dealership and it wasn't until I chased the order that I found out.

05 July 2026

All went to plan , and fully professional by your team and Reception Diane Lunn.

05 July 2026

Super friendly staff. Would have liked it to be quicker, but I understand it was busy.

04 July 2026

The lady on reception, at the Croydon branch, is so friendly, and kept everyone updated, and was very helpful

03 July 2026

Undertook works without authorisation

03 July 2026

The mini breakdown service were super helpful after having a scary electrical fault. The mini garage less so but once I took the car in on Thursday, they were brilliant and got the issue fixed but took until Tuesday. The receptionist was v helpful.

01 July 2026

Reception staff very good and kept me informed of progress. When I got home noticed a scratch on the bonnet that I hadn't notice before, surprised this wasn't mentioned to me.

30 June 2026

Jack was extremely helpful and professional in his dealing . He kept me updated with the progress of my case .

30 June 2026

Excellent service

27 June 2026

Tracey really delivered a good service in the buying process. Very informative and goes the extra mile.

25 June 2026

Service was amazing

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25 June 2026

Efficient and friendly

23 June 2026

I had to call to ask if my car was ready to be picked up after it had been there for 2 days. No communication

22 June 2026

Excellent customer service, especially from Tracy. She was very helpful, friendly, and down-to-earth, making the whole experience smooth and enjoyable.

22 June 2026

Very expensive when there is nothing much to check on an electric car

20 June 2026

Excellent service. Easy drop off and pick up. Dianne great as usual, had my new service agreement emailed ready for me.

20 June 2026

They mechanic feedback was very professional and informative

19 June 2026

Everything was excellent, Diane especially was extremely helpful

19 June 2026

The work is great - even the price was fine - but some communication the first day, even if to say that the work would not be done until tomorrow, would have been valuable, and the phone no for the "car with us" option just rang unanswered.

19 June 2026

Maintenance and service on vehicle GOOD

15 June 2026

Tracey was amazing

15 June 2026

Great

14 June 2026

The service provided was helpful and efficient.

14 June 2026

1st, the was no update on progress of our car unless we chase up. 2nd, the squeaking sounds remains visible despite 2 times we sent the car back to the workshop. 3rd, the service quoted OK but right after we took our car, it shows low engine oil.

10 June 2026

Check in was straightforward, the video was clear and collection was easy. Diana was friendly and helpful.

10 June 2026

Ease of booking Service good

10 June 2026

Efficient service

09 June 2026

Always good service from Diane Lund who has managed my service appointments for more than 10 years

09 June 2026

Friendly and helpful

06 June 2026

I did not want or needed the inspection. I only wanted warranty work done. In which case it would be free. Although still within warranty period I was told because I did not report it earlier it was not coverd

06 June 2026

Diane is efficient - honest and answers questions without making you feel silly for asking

03 June 2026

I sent an email to your customer service regarding this on 2.06.26. The parts were not ordered for my car so the service couldn't be carried out on the day I chose. Now there are further issues with the parts ordered further delaying the repairs.

31 May 2026

My sales guy was very helpful and made sure I was well informed and looked after

29 May 2026

My salesman Jack bennet from Croydon berry dealership was great from start to finish

28 May 2026

Excellent customer service in the service department, especially Karen ????

24 May 2026

No issues

24 May 2026

The service was friendly and efficient

24 May 2026

Not very friendly and approachable

22 May 2026

Car ready early thank you

21 May 2026

I was satisfied with the service

19 May 2026

Friendly, efficient, effective service.

19 May 2026

Diane works hard to ensure customers are treated well and I have really appreciated her assistance when I have had issues with my car in the past The guys in the workshop also do a great job

18 May 2026

Can't fault the centre at all

17 May 2026

kept me informed everything was done on time

13 May 2026

The receptionist at mini was very helpful, nothing was too much for her, she even looked after my well being which was refreshing to see. I picked my car up repaired and cleaned.

12 May 2026

Work was carried out swiftly and I was informed when to pick up my car. Plus I was kept informed by Diane in service centre what was happening. She is so very efficient and gives confidence when you leave your car that all will go well.

12 May 2026

Great service from Diane. My car was well looked after for a few days before I was able to collect. Thanks. No issues at all.

12 May 2026

I am a regular customer and owner of a Mini Clubman. I would describe the services have received to date grpm Berrys, as consistently excellent.

11 May 2026

MOT was carried out promptly and efficiently

07 May 2026

Great service, short waiting time.

04 May 2026

Service was excellent and team are very friendly

04 May 2026

I asked for the complimentary free car wash but didn't receive one.

02 May 2026

All questions and concerns addressed

28 April 2026

It started off a little rough - ie the place was so busy there was nowhere to park. I had to drive around a bit & eventually had to call someone to come help. Booked in for an MOT but not provided with a place to park? Not enough text space for more

27 April 2026

Exceptional and friendly service from Diane Lund with calls and messages which saved me a lot of time. As usual the car drives better after the service and I really appreciate the health check videos. Spotlessly clean when I collected it too ????

27 April 2026

Communication was great and was very satisfied with my car.

23 April 2026

The work WS fine but there was no cummunication to the service desk when parts weren't in. I have had to come back 3 times.

23 April 2026

Staff always friendly and helpful.

19 April 2026

Efficient and friendly staff

19 April 2026

They were unable to find my keys when I arrived to pick up my car, no one called to apologise or answered my email for the concerns I had, I was without my car for several days and I actually had to call them to drop it off

16 April 2026

The service department was prompt in completing the job. Thank you!

16 April 2026

I really trust Mini, the video showing and explaining the work needed on my car gives me faith.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Berry Croydon.

Address

57 Croydon Road, Beddington, Croydon, CR0 4QE

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

020 8681 4040

Map

Areas served

Croydon as well as the surrounding areas including Sutton, Banstead, Mitcham and Tadworth

View map

Address

57 Croydon Road, Beddington, Croydon, CR0 4QE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 12:30
Sun:Closed

Phone

020 8681 4040

Map

Areas served

Croydon as well as the surrounding areas including Sutton, Banstead, Mitcham and Tadworth

View map

Address

57 Croydon Road, Beddington, Croydon, CR0 4QE

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 13:00
Sun:CLOSED

Phone

020 8681 4040

Map

Areas served

Croydon as well as the surrounding areas including Sutton, Banstead, Mitcham and Tadworth

View map