About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

101 ratings and 75 comments received in the last 90 days.

02 June 2026

Richard & Ben were top!

01 June 2026

Adil and the sales team at mini were extremely professional, kind and helpful throughout the whole process.

29 May 2026

I only waited 24 days for my car, from the time I ordered it. Everything was very well explained and all the details about my new car.

29 May 2026

All the query from start to end was handled Patiently and handover was excelent.

27 May 2026

Richard and Tracey have both been very helpful, patient, always responsive and willing to help and answer our questions throughout the process. Great customer service!

14 May 2026

There was a lot of mucking about at the start.

13 May 2026

All the staff who dealt with me were friendly, courteous and helpful. They made the lengthy buying process as easy as possible.

11 May 2026

Great sales experience.

05 May 2026

I keep coming back because I love the MINI and I come back to Berry Croydon because the service from the sales team is always superb. The people may change but they are without fail, outstanding.

26 April 2026

Very proffesional, friendly, and made me feel very welcome. Knew a lot about the mini cooper i was interested in.

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25 April 2026

Richard and Tracey were so helpful from start to finish, they were extremely helpful throughout the process, they are a credit Mini.

24 April 2026

Very good experience. Jack Bennett was really helpful and knowledgeable about the car

12 April 2026

Communication wasn't the best. Unfortunately the sales guy I ordered from left the dealership and it wasn't until I chased the order that I found out.

09 April 2026

I would say customer service is above expectations Iam with this company since 2016 and happy with all services.

05 April 2026

Tracey was fantastic. Nothing was too much trouble.

03 April 2026

Very helpful

24 March 2026

The sales team are friendly and very informative and I never felt that I was pushed into a sale.

24 March 2026

Tracey (the seller for Mini) was very helpful at all times

21 March 2026

Friendly, helpful and knowledgeable staff, without being pushy!

17 March 2026

Tracey was excellent. She understood my needs and was very attentive and informative.

12 March 2026

Good service, kept me informed and went the extra mile to support me as a nervous river (first automatic car)

03 June 2026

I sent an email to your customer service regarding this on 2.06.26. The parts were not ordered for my car so the service couldn't be carried out on the day I chose. Now there are further issues with the parts ordered further delaying the repairs.

31 May 2026

My sales guy was very helpful and made sure I was well informed and looked after

29 May 2026

My salesman Jack bennet from Croydon berry dealership was great from start to finish

28 May 2026

Excellent customer service in the service department, especially Karen ????

24 May 2026

Not very friendly and approachable

24 May 2026

The service was friendly and efficient

24 May 2026

No issues

22 May 2026

Car ready early thank you

21 May 2026

I was satisfied with the service

19 May 2026

Friendly, efficient, effective service.

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19 May 2026

Diane works hard to ensure customers are treated well and I have really appreciated her assistance when I have had issues with my car in the past The guys in the workshop also do a great job

18 May 2026

Can't fault the centre at all

17 May 2026

kept me informed everything was done on time

13 May 2026

The receptionist at mini was very helpful, nothing was too much for her, she even looked after my well being which was refreshing to see. I picked my car up repaired and cleaned.

12 May 2026

I am a regular customer and owner of a Mini Clubman. I would describe the services have received to date grpm Berrys, as consistently excellent.

12 May 2026

Great service from Diane. My car was well looked after for a few days before I was able to collect. Thanks. No issues at all.

12 May 2026

Work was carried out swiftly and I was informed when to pick up my car. Plus I was kept informed by Diane in service centre what was happening. She is so very efficient and gives confidence when you leave your car that all will go well.

11 May 2026

MOT was carried out promptly and efficiently

07 May 2026

Great service, short waiting time.

04 May 2026

I asked for the complimentary free car wash but didn't receive one.

04 May 2026

Service was excellent and team are very friendly

02 May 2026

All questions and concerns addressed

28 April 2026

It started off a little rough - ie the place was so busy there was nowhere to park. I had to drive around a bit & eventually had to call someone to come help. Booked in for an MOT but not provided with a place to park? Not enough text space for more

27 April 2026

Communication was great and was very satisfied with my car.

27 April 2026

Exceptional and friendly service from Diane Lund with calls and messages which saved me a lot of time. As usual the car drives better after the service and I really appreciate the health check videos. Spotlessly clean when I collected it too ????

23 April 2026

The work WS fine but there was no cummunication to the service desk when parts weren't in. I have had to come back 3 times.

23 April 2026

Staff always friendly and helpful.

19 April 2026

They were unable to find my keys when I arrived to pick up my car, no one called to apologise or answered my email for the concerns I had, I was without my car for several days and I actually had to call them to drop it off

19 April 2026

Efficient and friendly staff

16 April 2026

The service department was prompt in completing the job. Thank you!

16 April 2026

I really trust Mini, the video showing and explaining the work needed on my car gives me faith.

10 April 2026

Easy to arrange an appointment and rearrange when I need to. Easy drop off, friendly and helpful staff, easy pick up. Grateful for the complimentary wash, too!

09 April 2026

Good, prompt, pleasant and friendly service. Efficient too.

02 April 2026

Good communication throughout the repair and being kept up to date.

29 March 2026

Good service. I wish, though, you would collect my car as you used to do

28 March 2026

Diane made sure the feeling of being looked after, not just with the mechanics of the diagnostics & service but answering things a new owner experience know about the car features made clear.

26 March 2026

Very proactive and helpful call responder

26 March 2026

Very good and pleasant work force

23 March 2026

Good service from dropping the car to picking it up

23 March 2026

Great communication, work has been completed to a good standard

22 March 2026

Took nearly four and half hours for mot and wait a bit of a long time

21 March 2026

Extremely friendly & helpful front desk staff, service was completed in half the expected time

21 March 2026

Super customer care & attention

20 March 2026

I was completely satisfied with the service.

19 March 2026

Tracey is a great ambassador for Mini, she is both professional, patient and friendly.

16 March 2026

Dianne was really helpful and managed to ensure that my car was ready earlier than I had thought it would be.

16 March 2026

My keys were stolen in a robbery and i had my car recovered to Berry, to get the keys and locks replaced. For over 8 days, they could not provide me with a quote for locks. Service Manager simply said "we will let you know once parts confrim to us"

16 March 2026

Friendly staff always happy and helpful

15 March 2026

Communication was excellent throughout

15 March 2026

I was assisted by Diane Lund for the MOT and inspection of my wife's mini. Diane was professional, courteous and very helpful throughout.

13 March 2026

asked if I wanted a valuation accepted the offer was told would be emailed the valuation the next day, didnt happen called to chase up, nobody got back to me paid nearly 300£ for a service but yet the service was mediocre

11 March 2026

Because I am always treated with kindness, courtesy and extreme efficiency and it is a pleasure to visit .

11 March 2026

Been coming here nearly 10 years Diane receptionist is excellent

09 March 2026

All work done to a high standard, everyone very friendly.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Berry Croydon.

Address

57 Croydon Road, Beddington, Croydon, CR0 4QE

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

020 8681 4040

Map

Areas served

Croydon as well as the surrounding areas including Sutton, Banstead, Mitcham and Tadworth

View map

Address

57 Croydon Road, Beddington, Croydon, CR0 4QE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 12:30
Sun:Closed

Phone

020 8681 4040

Map

Areas served

Croydon as well as the surrounding areas including Sutton, Banstead, Mitcham and Tadworth

View map

Address

57 Croydon Road, Beddington, Croydon, CR0 4QE

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 13:00
Sun:CLOSED

Phone

020 8681 4040

Map

Areas served

Croydon as well as the surrounding areas including Sutton, Banstead, Mitcham and Tadworth

View map