OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
96 ratings and 73 comments received in the last 90 days.
30 August 2025
very satisfied
27 August 2025
Tracey Murphy really couldn't do enough to ensure things ran smoothly and went the extra mile at every juncture in the process.
11 August 2025
Richard was absolutely fantastic nothing was too much. The team were so friendly and welcoming. Their knowledge of the cars is so important for the customer.
11 August 2025
The process was excellent, starting with initial discussion, and the test drive experience, and easy administration. The delivery experience was special, with the unveiling to explanation of features. Thank you Clarence.
07 August 2025
i felt well looked after
06 August 2025
My car came through really quickly! Everyone at mini berry croydon were super friendly! They all made me feel really welcome and nothing was too much for them.
04 August 2025
Tracey and Richard were fab.
03 August 2025
The process was very smooth and everything was explained very well.
02 August 2025
The sales staff at Bells were first class, particularly Tracy who we personally dealt with
10 September 2025
Great level of communication and flexibility.
10 September 2025
Final invoice the same as estimate. Complimentary car clean was a positive extra.
10 September 2025
I am not sure whether entirely it is Berry Croydon's remit , however my concerns are with BMW . However I need to understand what was done in order to resolve the errors prior to handing over the car to me when I made the purchase .
09 September 2025
As above.
09 September 2025
Every element of the experience was explained and completed within the stated timeframe.
09 September 2025
No complaints
07 September 2025
Although I was late for my waiting appointment (my mistake), friendly staff were very accommodating.
06 September 2025
Diane at reception was amazing excellent customer service
05 September 2025
Nice ,professional service and customer service
30 August 2025
Very good service, sound advice
08 September 2025
Was kept updated from start to finish as previously stated was very happy with everything