About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

105 ratings and 81 comments received in the last 90 days.

13 May 2026

All the staff who dealt with me were friendly, courteous and helpful. They made the lengthy buying process as easy as possible.

11 May 2026

Great sales experience.

05 May 2026

I keep coming back because I love the MINI and I come back to Berry Croydon because the service from the sales team is always superb. The people may change but they are without fail, outstanding.

26 April 2026

Very proffesional, friendly, and made me feel very welcome. Knew a lot about the mini cooper i was interested in.

25 April 2026

Richard and Tracey were so helpful from start to finish, they were extremely helpful throughout the process, they are a credit Mini.

24 April 2026

Very good experience. Jack Bennett was really helpful and knowledgeable about the car

12 April 2026

Communication wasn't the best. Unfortunately the sales guy I ordered from left the dealership and it wasn't until I chased the order that I found out.

09 April 2026

I would say customer service is above expectations Iam with this company since 2016 and happy with all services.

05 April 2026

Tracey was fantastic. Nothing was too much trouble.

03 April 2026

Very helpful

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24 March 2026

The sales team are friendly and very informative and I never felt that I was pushed into a sale.

24 March 2026

Tracey (the seller for Mini) was very helpful at all times

21 March 2026

Friendly, helpful and knowledgeable staff, without being pushy!

17 March 2026

Tracey was excellent. She understood my needs and was very attentive and informative.

12 March 2026

Good service, kept me informed and went the extra mile to support me as a nervous river (first automatic car)

03 March 2026

Tracey and Diane are the best lovely girls a credit to Croydon BMW Mini

03 March 2026

Tracey was an attentive and caring sales person throughout my buying journey. She is an exemplary representative for Mini and very personable and supportive.

26 February 2026

From beginning to end the service was superb and the unveiling of the vehicle was a nice touch

21 February 2026

From the first day till the delivery, Mr Jack Bennett was very helpful and friendly and answered all our questions with so much of patience. Mr Richard Chandiram, the manager was also very sweet and the process was very fast.

13 May 2026

The receptionist at mini was very helpful, nothing was too much for her, she even looked after my well being which was refreshing to see. I picked my car up repaired and cleaned.

12 May 2026

I am a regular customer and owner of a Mini Clubman. I would describe the services have received to date grpm Berrys, as consistently excellent.

12 May 2026

Work was carried out swiftly and I was informed when to pick up my car. Plus I was kept informed by Diane in service centre what was happening. She is so very efficient and gives confidence when you leave your car that all will go well.

12 May 2026

Great service from Diane. My car was well looked after for a few days before I was able to collect. Thanks. No issues at all.

11 May 2026

MOT was carried out promptly and efficiently

07 May 2026

Great service, short waiting time.

04 May 2026

I asked for the complimentary free car wash but didn't receive one.

04 May 2026

Service was excellent and team are very friendly

02 May 2026

All questions and concerns addressed

28 April 2026

It started off a little rough - ie the place was so busy there was nowhere to park. I had to drive around a bit & eventually had to call someone to come help. Booked in for an MOT but not provided with a place to park? Not enough text space for more

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27 April 2026

Exceptional and friendly service from Diane Lund with calls and messages which saved me a lot of time. As usual the car drives better after the service and I really appreciate the health check videos. Spotlessly clean when I collected it too ????

27 April 2026

Communication was great and was very satisfied with my car.

23 April 2026

The work WS fine but there was no cummunication to the service desk when parts weren't in. I have had to come back 3 times.

23 April 2026

Staff always friendly and helpful.

19 April 2026

Efficient and friendly staff

19 April 2026

They were unable to find my keys when I arrived to pick up my car, no one called to apologise or answered my email for the concerns I had, I was without my car for several days and I actually had to call them to drop it off

16 April 2026

The service department was prompt in completing the job. Thank you!

16 April 2026

I really trust Mini, the video showing and explaining the work needed on my car gives me faith.

10 April 2026

Easy to arrange an appointment and rearrange when I need to. Easy drop off, friendly and helpful staff, easy pick up. Grateful for the complimentary wash, too!

09 April 2026

Good, prompt, pleasant and friendly service. Efficient too.

02 April 2026

Good communication throughout the repair and being kept up to date.

29 March 2026

Good service. I wish, though, you would collect my car as you used to do

28 March 2026

Diane made sure the feeling of being looked after, not just with the mechanics of the diagnostics & service but answering things a new owner experience know about the car features made clear.

26 March 2026

Very proactive and helpful call responder

26 March 2026

Very good and pleasant work force

23 March 2026

Great communication, work has been completed to a good standard

23 March 2026

Good service from dropping the car to picking it up

22 March 2026

Took nearly four and half hours for mot and wait a bit of a long time

21 March 2026

Super customer care & attention

21 March 2026

Extremely friendly & helpful front desk staff, service was completed in half the expected time

20 March 2026

I was completely satisfied with the service.

19 March 2026

Tracey is a great ambassador for Mini, she is both professional, patient and friendly.

16 March 2026

Dianne was really helpful and managed to ensure that my car was ready earlier than I had thought it would be.

16 March 2026

Friendly staff always happy and helpful

16 March 2026

My keys were stolen in a robbery and i had my car recovered to Berry, to get the keys and locks replaced. For over 8 days, they could not provide me with a quote for locks. Service Manager simply said "we will let you know once parts confrim to us"

15 March 2026

I was assisted by Diane Lund for the MOT and inspection of my wife's mini. Diane was professional, courteous and very helpful throughout.

15 March 2026

Communication was excellent throughout

13 March 2026

asked if I wanted a valuation accepted the offer was told would be emailed the valuation the next day, didnt happen called to chase up, nobody got back to me paid nearly 300£ for a service but yet the service was mediocre

11 March 2026

Because I am always treated with kindness, courtesy and extreme efficiency and it is a pleasure to visit .

11 March 2026

Been coming here nearly 10 years Diane receptionist is excellent

09 March 2026

All work done to a high standard, everyone very friendly.

05 March 2026

Diane is amazing and your videos sent are clear and show everything that needs to be seen.

02 March 2026

Diane and the service team are excellent. Pick up was simple and friendly too.

02 March 2026

5 stars. As usual Mini sent information about booking my mot and service needed in a timely order.The app was easy to use for booking in on on the day. It's also clean! Oscar- my dog asks that you make the dog bowl and scarf available to purchase.

02 March 2026

I could bring my dog which made my life easier. Friendly staff, comfy seating areas. Early checkin and just drop off my keys. Car cleaned well, driver and passenger side.

02 March 2026

Good system for booking in. Friendly staff and service completed on time.

01 March 2026

Friendly and helpful staff. Minor issue of not resetting the computer so my car still says it needs a service.

01 March 2026

The communication wasn't clear with collection of car resulting in coming to collect when was ready and work to be completed, Additional / extra charges for work (which understand happen) it felt disingenuous upon collection versus informing prior.

28 February 2026

Friendly helpful staff. Kept me fully informed of what was happening with my car.

28 February 2026

The service and MOT were completed within the stated time scale, while I waited. I was able to sit in comfort, help myself to coffee/tea. The car was cleaned inside and out. The welcome at reception was warm and efficient.

25 February 2026

Diane is always so helpful and accommodating. No issues with the work carried out.

24 February 2026

Friendly, efficient service. Thank you.

24 February 2026

Diane is a queen of customer service and kind.

23 February 2026

Everything went like clockwork, from picking up my car to the amazing Diane letting me know when it was ready. All-in-all a Five Star service.

23 February 2026

I was surprised at how expensive it was as I didn't receive the cost estimate it was sent but I didn't receive it

23 February 2026

Happy with service

23 February 2026

Completed on time, kept informed, very good staff

21 February 2026

I've been a MINI Berry customer for 7-8 years and have consistently experienced poor customer service, including rude and abrasive behaviour from an associate during MOT and service visits.

21 February 2026

The service was quick

20 February 2026

Service and assistance/information super friendly and helpful

20 February 2026

Brilliant customer service, as soon as I walked into the door someone came up and greeted me and gave me support. Also when I picked up the car the lovely assistant was very friendly and supportive.

19 February 2026

Diane got my car booked in straight as my sunroof glass had shattered

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Berry Croydon.

Address

57 Croydon Road, Beddington, Croydon, CR0 4QE

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

020 8681 4040

Map

Areas served

Croydon as well as the surrounding areas including Sutton, Banstead, Mitcham and Tadworth

View map

Address

57 Croydon Road, Beddington, Croydon, CR0 4QE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 12:30
Sun:Closed

Phone

020 8681 4040

Map

Areas served

Croydon as well as the surrounding areas including Sutton, Banstead, Mitcham and Tadworth

View map

Address

57 Croydon Road, Beddington, Croydon, CR0 4QE

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 13:00
Sun:CLOSED

Phone

020 8681 4040

Map

Areas served

Croydon as well as the surrounding areas including Sutton, Banstead, Mitcham and Tadworth

View map